Order Cancellation Policy
In Nutricity, we strive to process and ship orders quickly to ensure timely delivery. We request that you carefully review our cancellation policy below.
Cancellation deadline for orders
- Orders can be cancelled within the 24 hours after its completion
- To request a cancellation, you must contact our Customer Service team within this period using the contact information indicated at the bottom of this page.
- If the cancellation request is received within 24 hours and before the order has been shipped, it will be processed a full refund to the original payment method
Cancellations after 24 hours
- After 24 hours, orders are usually processed and prepared for shipment.
- If you wish to cancel the order after this deadline, the cancellation may no longer be possible.
- In that case, you can reject the delivery at the time of receiving the order
- Once the rejected package is returned and received in your original state, the refund will be processed product valueexcluding shipping costs
Important notes
- Refunds will be issued to the same payment method used in the purchase.
- Shipping costs They are not refundable in canceled orders outside the 24-hour period or in rejected deliveries
- If the returned product is not in its original condition, Nutricity reserves the right to apply a cargo for replenishment
Contact us
If you have questions or need assistance, you can contact us through:
Nutricity Uruguay
📧 Email: [email protected]